The Baby Fold

Normal, IL

The Baby Fold is a premier social service agency known for its trauma informed treatment, quality of service to children and families, and professional development supports for our staff. We are offering a unique employment opportunity to join The Baby Fold’s dynamic team of Executive Leaders, through application for our Director of Family and Community Services vacancy.

The Director of Family and Community Services is responsible for the planning, development, and Executive level oversight of an array of family support services, including our Foster Care program.  This position has their own department team of veteran Program Managers, to assist the Director in the direct supervision and monitoring of service delivery in each specific program area.

Responsibilities also include an ability to apply trauma-informed principles into daily practice, and an ability to demonstrate care and respect in considering the diverse experiences and perspectives of others. We seek an individual with effective communication skills to promote collaborative problem solving, and to form creative partnerships with other child and family serving organizations within the community.


1. Program Management:

  • Directs the development and implementation of Family and Community Services programs.
  • Oversees service delivery within the department.
  • Develops and revises department policies and procedures as needed.
  • Serves as liaison with referral and funding sources.
  • Compiles monthly, quarterly, and annual outcome measures for all assigned program areas.
  • Coordinates and collaborates with other agency departments.
  • Oversees contract management.

2. Personnel Management: Responsible for assigned staff, including employment, training, supervision, support and performance feedback, including timely completion of performance evaluations. Ensures appropriate training and support for department employees to ensure that The Baby Fold’s quality standards are met.

3. Professional Leadership:

  • Models the agency’s core values of respect, integrity, teamwork, excellence, and stewardship in all activities and interactions.
  • Provides strategic input and leadership on decision-making issues affecting the organization through participation in the Leadership Team structure
  • Represents The Baby Fold in business contacts with professionals and the public outside the agency.
  • Initiates and maintains positive relationships with community resources, potential donors, and the community.
  • Exercises professional leadership by keeping abreast of current trends and developments in field of responsibility.
  • Provides training to supervisors and employees on topics related to field of knowledge, as needed.

4. Fiscal Management: Develops and administers the budget for the Family and Community Services department. Manages revenue in accordance with budget targets for caseload ratios, contracted level of services, or occupancy.

5. Legal Responsibilities: Ensures compliance with The Baby Fold’s policies, procedures, and rules, all contractual obligations, and all relevant laws.

6. Board Committee Responsibilities: Participates in Board committee meetings as assigned. Participates in development, review, and evaluation of The Baby Fold’s strategic plan. Advises Board committees on matters relating to field of responsibility. Prepares reports for the Board monthly and as requested.

7. Quality Improvement: Leads quality improvement efforts within Family and Community Services. Provides leadership for agency quality improvement efforts through facilitation, sponsorship, and participation in quality improvement activities.


  • Master’s Degree in Social Work preferred, or Master’s in related field that meets requirements for Child Welfare Agency Licensure.
  • Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) preferred.
  • Minimum of five years of work experience in human services supervision and administration.
  • Minimum of three years of experience providing direct services in child welfare or family support services.
  • Advanced working knowledge of DCFS Rules and Procedures preferred.
  • A demonstrated and consistent history of planning, developing, implementing and improving programs and people to meaningfully, measurably and positively impact departmental results.
  • Excellent oral, written and interpersonal communication skills.
  • Excellent organizational, time management, prioritizing, and analytical and strategic decision making and problem solving skills and the demonstrated ability to perform high quality work effectively.
  • Strong influencing skills gained through experience and personal learning.
  • Demonstrated competence in administering and providing services to individuals, families, and or children.
  • Knowledge of and skills necessary to apply the principles of sound practice to the effective administration and supervision of assigned programs.
  • Ability to work cooperatively in an interdisciplinary team structure to achieve agency goals.
  • Must pass drug screen and necessary background checks.
  • Demonstrated competence in serving a culturally diverse population. Demonstrated ability to work collaboratively with a diverse workforce.
  • Ability and willingness to travel for job responsibilities, including a valid driver’s license and use of a personal vehicle with adequate insurance.
  • Mission-oriented and willing to apply The Baby Fold’s standards and beliefs to the performance of job duties.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to read, write, talk, and hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to type, write, or handle objects, and reach with hands and arms. Must have hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.

The employee must sometimes lift and/or carry small children, records and/or other items up to 50 pounds. Must have the physical ability to enter homes and other work-related environments that are not handicap accessible.

Vision and hearing requirements: Close vision, depth perception and ability to adjust focus; visually and auditorially assess a child’s well-being and provide auditory assessments of the mental and emotional condition of a child; visually assess the safety and condition of home environments; and communicate effectively with, staff, clients, and others in person, by telephone, and in writing.

Cognitive abilities: Employees must be able to use deductive reasoning to apply general rules to specific problems; demonstrate problem sensitivity to tell when something is wrong or likely to go wrong; demonstrate Social perceptiveness by being aware of others’ reactions and why they act as they do; and use self-awareness to be aware of one’s feelings and behaviors.

Applicants may apply here: